Physical FAQ's
How much is the shipping/handling?
Shipping cost is calculated on weight to your country location. You will be able to see the total shipping cost when you prepare your order and before you proceed with payment.
Do you ship internationally?
Yes we ship worldwide using Royal Mail Tracked International. Please note any customs VAT charges are covered in the price of the product.
How do you ship my order?
Carefully packaged using Royal Mail or an equivalent postal service.
Can I send an order as a present?
Yes once you’ve added items to your cart and select the “checkout” button you are asked to give us a shipping address (the address for the recipient). The second address is when you click through to enter your payment details (Worldpay page or paypal page) this is your billing address, where your credit card is registered to and you receive your billing statement.
How long does it take to get my order?
It all depends how far the package has to travel. We normally say 2-3 days within the UK, 1 week within Europe and up to 2 weeks for rest of the world.
Please be aware that these are expected delivery times only. We can’t be responsible for the actions of the postal and delivery services of the world, customs offices, foreign governments.
How soon do you ship it out after you get my order?
We ship the same day. In special circumstances such as holiday times and bank holidays it might take us an extra day.
Are you giving out my personal information?
No never! You will only hear from us if you have signed up for our low volume newsletter + We hate spam as much as you do.
Who charges my credit card?
All payments go through Worldpay’s secure checkout or Paypal. Only Worldpay or Paypal will see your payment details. The only details we receive at enoshop is your order + name & shipping address.
Who is Hemwalk Ltd./Shakedown Records?
The company handling all the internet sales through the official www.enoshop.co.uk is called Hemwalk Ltd./Shakedown Records. When you receive your credit card statement Hemwalk Ltd. Will be displayed as the seller on your statement.
Who can I talk to about my order?
Please send an email to orders@shakedownrecords.com and include your order ID that you received in your order confirmation.
Digital download FAQ's
How do I download the track that I just purchased?
After you finish the checkout process, you will receive an email with download links for each track you purchased. Click on each link and the track will download to your pc or mac.
You will be prompted with a dialogue box to either "save" or "open" the file. You'll want to select "save" and take note of the target location that your browser will save the file to.
How do I locate my new download?
Once the transfer is complete, you'll need to find the files that you've just downloaded. In Windows, most browsers will save files to the "downloads" folder which you can find inside "my documents." For Mac, the default destination is the desktop. If the files aren't in those default locations, you can find the target location from that dialogue box that was discussed in the first step.
Enjoy your new download!
Once everything is saved to your PC or MAC you can use your MP3s in any way you like. Burned to disc, stored in your media library, or synced with your mobile MP3 player for you to take with you on the go. The download links you received in your order confirmation email is available to download for 30 days from your order purchase date.
All the mp3s available on www.enoshop.co.uk are encoded to the highest quality level (320kbps).
Privacy Policy
Opal Limited (Enoshop) is committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, and how we keep it secure. We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this policy and our privacy practices should be sent by email to james@shakedownrecords.com
Opal Limited (Enoshop) company register number 1764876.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about products or if you register to receive our low volume newsletter.
What type of information is collected from you?
The personal information we collect might include your name, address, email address and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
We may use your information to:
• process orders that you have submitted;
• to carry out our obligations arising from any contracts entered into by you and us;
• dealing with entries into a competition;
• seek your views or comments on the services we provide;
• notify you of changes to our website
• send you communications which you have requested and that may be of interest
Who has access to your information?
We will not sell or rent your information to third parties.
Your choices
You have a choice about whether or not you wish to receive information from us. Please unsubscribe to the newsletter if you wish. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not share your information with third parties for marketing purposes.
Use of 'cookies'
The Enoshop website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.
